Thanks for your quick response time and service!
The Fortune 500 could take a lesson from y'all in customer service!
I am very happy with your service and turn around.
I tried using one of those $19.99 birth certificates sites, what a ripoff they are! They aren't even in the United States and they don't even get birth certificates. I found your site and it is easy to use and your employees are very helpful and courteous. I got my birth certificate quickly and believe your service is a great value.
Thank you very much,
Thank You for your quick and complete service! I received my birth certificate on Tuesday, just three business days after I placed my order! I was so impressed with your continuous communication with me throughout the process. I was never concerned that my order had been forgotten or lost.
You have a customer for life and I will tell everyone of your amazing service.
Hello there, I just used your service for a copy of my birth certificate, I am pleased to announce the outstanding service your company provided. I am getting ready to travel abroad, and realized i needed a copy of my birth certificate for my passport. You were prompt, and delivered within days. Thank you, and I have forwarded your website to all my clients and friends and family, so they too can get vital documents with out having to go thru all the red tape thru the state departments, local govts. ect.... JOB WELL DONE !
I don't know if you have a place for testimonials, but I have to let you
know how pleased I was with your service.
I planned a vacation for my wife in Mexico only to find the birth
certificate that I had used all my life was not an original copy. With very
few days to spare I contacted California, the state of my birth only to
learn of a 6 to 8 week return on birth certificates. I came across your
web page on search, knowing I was spending lots more money, my fault for
lack of preparation, I took a chance. I faxed my request on June 17th,
needing to leave town on the 23rd. I cannot explain the relief on the 22nd
when Fed Ex delivered an original state sealed copy of my original
certificate, that even included information the one I had didn't have on it.
Thanks a million, a very satified customer
On Friday morning I realized I did not have raised seal birth certificates for my three sons--putting our family trip to the islands in peril. In a panic, I called your company and was told that you could get me the documents in time. I faxed my request to you on Friday at 10:00 a.m. and received the documents at 8:30 a.m. on Monday morning. Incredible! I also appreciated the great customer service I received from Fawn. She was friendly, well informed and able to work a small miracle. Thanks so much for your help--it is unusual to have a company exceed your expectations. I will recommend you to everyone we know.
I just wanted to say thank you again for all the help you gave me in getting my son's birth certificate. We recently moved to Texas from Pennsylvania and my son needed his birth certificate to prove his age for Little League Baseball. Unfortunately, I didn't bring our original with us to Texas, so it was panic time. So you should be glad to know that you helped a little ten year old boy make the team! I was surprised at how quickly the certificate arrived to our home. We appreciate all you did and how pleasant you were on the phone. You are a true asset to your organization.
To: Business Owner
From: T. Austin Graham
Austin Graham Inc.
I wish to inform you that the interactions that I have had in procuring both a Birth Certificate and Passport from your company have been extremely professional, patient, and enjoyable. Another company I attempted to work with, and probably a competitor, would not even return my calls, a most concerning development based on a very narrow time constraint and the anxiety it creates.
I have had the pleasure to be working with a gentleman named Ross. He has been extremely polite, intelligent, reassuring and conducted himself as I would have all my 20 service reps and office staff do.
I'm not in the habit of taking the time to send letters of acknowledgement in that I expect professionalism from all those that we conduct business. But on this Friday the 13th, and the joy that I have knowing that I will have a Passport in time for my scheduled and mandatory and upcoming trip, I am very glad to have done so.
In closing I would have to also salute you, the principal, for the excellence, sophistication and user-friendliness of your product and selection of your staff.
T. Austin Graham
I would like to commend you on your staff, in particular Ross.
Both of whom have helped me in the past four days tremendously in
getting my paper work in order, as well as expediting my request. I will be
traveling extensively with Norwegian Cruise Line and I need my papers in
order quickly. The customer service your people have provided have made this
bureaucratic/red tape nightmare extremely easy. Being in the travel business
I deal with customer service issues all the time and I must say you've got
one of the best. Again thank you for all your help.
Norwegian Cruise Line
I would just like to give your company a huge THANK
YOU! I booked an overseas vacation and needed my
birth certificate from California in 3 weeks or less
and I now live outside California. I was shocked and
deflated to find how long it would take to process my
request normally from the State of California. I
thought for sure I would need to cancel my vacation
plans. Then, I came across your web site and faxed my
request. Within 4 business days I had my certified
birth certificate, delivered to my door from FedEx. I
cannot thank you folks enough and I will recommend
your services to everyone! Also, during this process
I phoned customer support for a few questions I had
and was pleasantly greeted with your helpful and
courteous support staff. Awesome job everyone! Two
thumbs way up!!
You all are awesome! Just received the certificate! 12:30 6-10-04. I am
going to let everyone know how impressed we are with your service! When I
called the Vital Records folks in Ga., they said maybe 12 to 14 days...and
that was after I had to go get a money order or certified check since they
did not take credit cards.
Thank Goodness I found your web site. We just moved and could not find that
document anywhere. We are really looking forward to the cruise now...now we
know I can board as well :) Bon Voyage!
Just Amazing is all I can say for your service.
I used both your Birth Certificate and Passport Service to get an official copy of my Birth certificate and an extension of my limited Passport.
Turn-a-round time on my Birth certificate was 4 days and only two days on my passport.
No Pain, No hassle. This is a great process and service, one that should be implemented by each state.
Of course that will never happen so, I will highly recommend your services to all my friends and contacts.
Thank you for your great service.
I wanted to let you know that I am very pleased with the service your company provides. I recently moved and in the move lost some very important documents. One of them being my birth certificate. I did not know I lost it until Monday of this week and I leave for vacation this Saturday. I was afraid I would have to cancel because I was born in Vermont and live in Virginia. I placed my request yesterday, Tuesday, afternoon and FEDEX delivered my birth certificate to my office this morning, Wednesday. Amazing!!
Not only does this very speedy turn around allow me to take the much needed vacation but I also will not lose any more sleep worrying about it.
Thank you and I would recommend this service to anyone in need of a birth certificate in a short period of time.
One day after we requested replacements for our lost Birth Certificates from
your company, they arrived at our door!
You should patent your Customer Service!
I know a lot of organizations that could learn something from you!
Thank you for taking the time to reply, it is greatly appreciated as it has
been almost 2 months of emailing and phone calls to various places with no
response. I have numerous friends that travel, your company will be
Well I got the Fedex this morning, and I could not believe that you guys
actually got me and kimberly our passports in such a record time!
People like you guys are what makes our lives that much happier and gives us
good memories and happy thoughts. We will remember you always and recommend
May the future bestow the best for you all! Thank you for everything.
Larry and Kimberly
Thanks for the excellent service, I live in Oklahoma and needed a copy of my
birth certificate from PA before we leave for Mexico on Sunday. I faxed my
request on 03-19-01, aprox 2pm and Fed Ex delivered my certificate by 10 am
the next morning.
I just wanted to drop you a note to let you know I think you are running a
first class organization. I was sent into a spiral in finding out that I had
to go on a business trip to Japan on July 17 and my departure was the 28th. I
found out about your firm on the web and you helped me out tremendously as I
received the passport in 6 days. I can't thank you enough and since I am the
Director of a global organization I will keep your information close at hand.
Thanks for all your assistance.
Just wanted to write and thank you guys for handling
our birth certificate problem so efficiently, it came
in 4 days, just like you said. That really saved our
trip to Mexico. Thanks again, I'll be sure to
recommend you if I ever know anyone that needs a birth
certificate or passport.
I received my birth certificate yesterday and was truly shocked at how fast the service was completed. It is rare to have someone deliver what they promise. It was also very refreshing. Thank you so much.
I just received the birth cert for my neice. I cannot believe how quickly it got to me. Thank you so much, we will get to go on our cruise. I will remember your company and the service you perform when ever I know anyone who might need it.
I have been given a free trip to go to Barbados in less than a week and I
could not find my birth certificate. After calling my birth state,
Minnesota, I realized that it would have been impossible for them to send it
to me in time. I happened across your website and decided to take a chance.
On Thursday afternoon, I faxed you my information and on Friday morning it
was here. As you are aware, Minnesota has one of, if not the longest wait
times in the United States. You made that a non-issue for me and I cannot
thank you enough.
Thank you, again
Incredible! The speed with which you sent my documents
is astounding, in spite of the technical difficulties
we encountered. Because of your speed, I will meet a
deadline to secure a job.
Please count me as one very, very happy customer. And
please feel free to quote me.
Very truly yours,
I would like to thank your staff for their quick response in my time of
crises. I was told on Tuesday that I was need in Vancouver BC for a job
Monday and knew that I didn't have my birth certificate. I searched the Web
and found your company which was a real blessing. In my hurry I had made
and error on my application which your staff caught and called to correct,
by Thursday it had been delivered. However it was not over yet. My company
failed to get it routed to me by Friday and after checking the mail room
several times I called your staff in a real panic. They tracked the package
and told me when it was delivered and who had signed for it. With this
information I was able to track down my package. Thanks again for your
first class service!
Marcuman Resources Director